Shipping and delivery
When items ship, and what to do if something goes wrong.
Nothing ships until you claim it. Items you keep stay stored at our partner’s Toronto facility until you claim or liquidate them.
- Complete the required verification, check your shipping address and submit your claim. Shipping is paid when you submit it, and international customers also pay any duties, customs fees and taxes charged by their country.
- Your item ships on the next fulfillment day. Claimed items ship every Monday and Friday, so within 4 days. Around holidays and peak periods, fulfillment can take up to 5 business days.
- We email you the tracking number. Every shipment goes by Canada Post or UPS, and delivery requires a signature.
If your package is lost, stolen or arrives damaged, contact us and we’ll give you the shipment details to raise it with Canada Post or UPS.